Terms and Conditions

Welcome to The Northern Memoir. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or booking a trip with us, you agree to comply with and be bound by these Terms.

1. Booking and Payment

• Reservations: To make a reservation, you must provide accurate personal information and payment details. All bookings are subject to availability and confirmation.
• Payment: Full payment or a deposit (as specified) is required at the time of booking. The remaining balance must be paid by the specified due date. Failure to pay the balance on time may result in cancellation of your booking.
• Pricing: All prices are quoted in [Currency] and are subject to change without notice. We reserve the right to correct any pricing errors.

2. Cancellations and Refunds

• Customer Cancellations: Cancellations must be made in writing. The cancellation policy and any applicable fees will depend on the specific terms of the booking. Refunds, if any, will be processed according to these terms.
• Agency Cancellations: We reserve the right to cancel a booking due to unforeseen circumstances. In such cases, you will receive a full refund or the option to rebook.
• Non-Refundable Services: Certain services and products may be non-refundable. These will be clearly stated at the time of booking.

3. Changes to Bookings

• Customer Changes: Requests to change your booking must be made in writing. We will do our best to accommodate changes, but they are subject to availability and may incur additional fees.
• Agency Changes: We may need to make changes to your booking due to operational or other reasons. We will notify you of any significant changes as soon as possible.

4. Travel Documents

• Passports and Visas: It is your responsibility to ensure you have valid travel documents, including passports and visas. We are not liable for any issues arising from incomplete or incorrect documentation.
• Health Requirements: You are responsible for meeting any health requirements, including vaccinations, for your destination.

5. Insurance

We strongly recommend that you purchase comprehensive travel insurance to cover cancellations, medical expenses, and other potential losses or issues.

6. Liability

• Agency Liability: Our liability is limited to the amount you have paid for your booking. We are not liable for any indirect, incidental, or consequential damages.
• Third-Party Services: We act as an agent for third-party service providers (e.g., airlines, hotels). We are not liable for any acts, omissions, or negligence of these providers.
• Force Majeure: We are not liable for any failure to perform due to causes beyond our control, including natural disasters, war, or other force majeure events.

7. Conduct and Behavior

You agree to conduct yourself in a respectful and lawful manner during your trip. We reserve the right to terminate your participation in a trip if your behavior is deemed unacceptable, posing a risk to others or disrupting the experience.

8. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of The Northern Memoir or its licensors. You may not use, reproduce, or distribute any content without our prior written permission.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which can be found [here].

10. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of [Your Country/State].

11. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. Your continued use of our services constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

The Northern Memoir
[Address]
[Email]
[Phone Number]