At The Northern Memoir, we understand that plans can change. Our cancellation policy is designed to provide flexibility and clarity for our clients. Please review the following terms regarding cancellations and refunds.

1. General Policy

• Notification: All cancellation requests must be made in writing and sent to [Email Address]. The date of receipt of the cancellation request will determine the applicable cancellation charges.

2. Cancellation by the Customer

• Refund Eligibility:

  • More than 60 days before departure: Full refund minus a Rs-499/- per person.
  • 31 to 60 days before departure: 80% of the total booking amount will be refunded.
  • 15 to 30 days before departure: 50% of the total booking amount will be refunded.
  • Less than 15 days before departure: No refund.

• Non-Refundable Components: Certain elements of your travel package, such as special events, accommodation, flights, or tours, may be non-refundable. These will be specified at the time of booking.

3. Cancellation by The Northern Memoir

• Full Refund: If we cancel your booking due to unforeseen circumstances, you will receive a full refund of all payments made.
• Rebooking Option: We may offer the option to rebook your trip for a different date or destination.

4. Changes to Bookings

• Customer-Initiated Changes: Requests to change your booking must be submitted in writing. Changes are subject to availability and may incur additional fees.
• Agency-Initiated Changes: If we need to make significant changes to your booking, we will notify you as soon as possible and provide alternatives. You can accept the changes, request a refund, or rebook for a different date.

5. Force Majeure

We are not liable for cancellations due to force majeure events, including natural disasters, war, or other circumstances beyond our control. In such cases, refunds will be considered on a case-by-case basis.

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers cancellations, medical expenses, and other potential losses or issues.

7. Special Circumstances

In some cases, we may offer more flexible cancellation terms for specific trips or during promotional periods. These terms will be communicated at the time of booking.

8. Refund Processing

Refunds will be processed within 7 business days of receiving your cancellation request. Refunds will be issued using the original payment method unless otherwise agreed.

9. Contact Us

For any questions or to submit a cancellation request, please contact us at:

The Northern Memoir
[Address]
[Email Address]
[Phone Number]